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NEW DAy's story
frequently asked questions
Is New Day just for people who are religious?
Not at all. Owner, Rev. Carlene Appel, works with all people regardless of whether or not they hold to a particular faith, or set of beliefs. She has even worked with atheists under Hospice care.
How does Pastoral Counseling differ from regular Counseling?
In addition to Counseling, a Pastoral Counselor also has specialized education and training in matters of spirituality, religious faith, and different religions. Thus, if a client wishes to include any of these during their sessions, a Pastoral Counselor is qualified and competent to do so.
Rev. Carlene holds a Master of Divinity degree (M.Div.), from Northern Seminary, and is an Ordained American Baptist minister. Additionally, having been raised Roman Catholic, she has been able to help countless numbers of Catholics every year. Over the past year, she has become a vessel of healing to survivors of predator priests.
Is New Day a faith-based Counseling Practice?
Yes. This means Rev. Carlene or any Counselor working for New Day, won't discourage clients from exploring their spirituality or faith-related questions. Some clients have had questions of faith for years, but fear rejection from their clergy or people they have been worshipping with. Some have walked away from their faith or religion entirely.
Wait a minute, aren't faith and religion the same thing?
Not at all. Religion is a human-constructed system providing a set of specific organized beliefs. While many find religion helpful to explain life, provide a moral compass, and connect them to the Divine, others do not. Some have suffered abuse or been otherwise deeply hurt by clergy or religious people.
OK, so how is faith different from religion then?
Faith, is something we are endowed with by our Creator. We first utilize faith shortly after birth. Though not aware of it or what it is, a helpless newborn, if not abused or neglected, soon develops a sense of faith and trust that s/he will have their needs met. While most people have faith in the God of their understanding, others claim faith in Science, nature, or even their own abilities. On a more basic level, humans practice blind faith every day that their car is going to run, that they will get to work, school, & back home safely, and that they will live to see another day.
I've heard that New Day is Christ-centered. What does that mean?
Glad you asked. It's a way of being. New Day strives to imitate Christ in the way business is conducted and how we treat all people, not just our clients. This means standing beside someone, not over them and building relationships with people regardless of race, class or gender. Being honest, ethical, accountable; practicing good listening skills. Extending compassion, dignity, grace, forgiveness, mercy, respect, and unconditional love. It also includes speaking up about and holding people accountable for injustices, and not keeping silent when they plan or are actively doing damaging & destructive acts to themselves or others.
So a New Day Counselor won't push religion on me?
Absolutely not! That would be very un-Christlike. He was always invitational and respected a person's choice. New Day strives to always imitate Jesus Christ. So whether you're religious or not, it doesn't matter. We stand ready to help: if you are dealing with depression, grief, trauma, abuse, marital conflict, etc. If you need mentoring, life coaching, or premarital counseling. If you have become disabled. If you have a loved one with Alzheimer's or Dementia.
Whoever you are, New Day invites you to lay your burdens down with us and experience compassionate, non-judgmental care wherever you call home, or at a safe location if the home isn't safe, or online (known as e-counsel, or telecounsel).
SOLUTIONS FOR HEALTHCARE
Healthcare providers, agencies and facilities here's the solution to the time and expense it takes to create temporary and PRN spiritual care positions. New Day is the FIRST Contract PRN Service Provider of Chaplains/Spiritual Care Coordinators to Hospices, home health agencies & other health care providers, as well as assisted living, memory care, and nursing & rehabilitation facilities, retirement communities, and supportive living centers. If you need a Spiritual Care person as a fill-in, while in transition, or while searching for a permanent Chaplain, think SOLUTIONS by New Day for all your temporary spiritual care needs.
Owner Rev. Carlene Appel is:
Fully insured for liability.
Fluent in multiple Medical software programs including McKesson, Healthwyse, Allscripts, Homecare Homebase (HCHB), Kinnser, HospiceMD, Optima.
Always professionally attired, so your company always looks good.
Always greeting customers with a Million-dollar smile.
Always ready to go with minimal orientation time.
Knowledgeable in the business side of healthcare.
Experienced since 1985 with Senior Adults and Dementias.
Serving Hospice patients and their loved ones since 2007.
An active member of the Bloomingdale & Bartlett Area Chambers of Commerce.
Certified as a Trauma Professional and Emergency Response Chaplain
Certified Dementia Care Specialist.
A visionary. Her 5 & 10 year business plans include adding more pastoral care professionals as New Day grows. Rev. Carlene believes that in the future, agencies like hers will become as commonplace as PRN Nurse agencies.
Rev. Carlene also offers a variety of interactive presentations for staff in-services, patients, family members, and your community. Topics include Compassion Fatigue, Trauma/Grief & Loss, Suicide Intervention & Recovery, Hospice 101, and Alzheimer's Disease & other forms of Dementia: Improving Visits and Care Delivery.
Rev. Carlene was inspired to birth a new kind of Counseling and Care service to serve those who were needing a Counselor but unable or unwilling to travel to see one. For some, it's lack of transportation, a perceived stigma about mental illness, fear of leaving one's home, shame, embarrassment, or a thousand other reasons people can't or won't get the help they need.
God drew her attention to the benefits of providing this much-needed service to the Chicagoland area and beyond, wherever people call home. This was to be available to anybody, religious and non-religious alike, affordable, and without regard for things like race, class, or gender--the exact same way Jesus treated people.
New Day Pastoral Counseling Services was born April 1, 2018--no April fools joke! In-home visits are available in these 7 Chicagoland Counties: Cook, DuPage, Kane, Kendall, Lake, McHenry, and Will. ON-LINE Video TeleCounseling is available anywhere in the U.S. and Internationally.
Rev. Carlene is a Certified Trauma Professional (CTP),Certified Dementia Care Specialist (CDCS), Certified Compassion Fatigue Professional (CCFP), & Certified Emergency Response Chaplain (CERC)
"You have impacted our patients greatly and that will always make you dear to us."
Lamari Brayboy III
Meridian Hospice & Palliative Care
"Carlene is empathic and caring, with a strong background in counseling, and especially in the area of long-term health issues and elder care. "
When it comes to HIPAA compliance and confidentiality, New Day is like a mother bear protecting her cubs.
Our main computer is protected with Sophos. No back door for hackers to break into your data.
Continually monitored by an off-site top-level clearance Cybersecurity Specialist.
All devices have a VPN line.
Our customers' security is top priority--NO compromises!
ABOUT REV. CARLENE
Rev. Carlene Appel began her ministry career in 1994,
Earned her Master of Divinity degree (M.Div.) in 2001 from Northern Baptist Theological Seminary (now Northern Seminary), Lombard, IL
An Ordained Minister in the American Baptist Churches U.S.A. denomination since 2001.
Experienced. Has served as a Senior Adult Pastor, Hospital Chaplain, Hospice Chaplain (14 years), Solo Church Pastor, and more.
Certified Trauma Professional
Certified Dementia Care Specialist
Certified Compassion Fatigue Professional
Presenter of Interactive learning workshops and seminars
Trained first responder.
Founded a Chaplain Corps for the Specialized Interagency Response Team (SIRT) of the Henry County(IL) Sheriff's Dept. and served as its Coordinator, recruiting and training local pastors to respond to WMD incidents and natural disasters.
Experienced suicide interventionist and trainer.
Trained in WMD (Weapons of Mass Destruction) and WMD Incident Commander (COBRA), through the Depts. of Justice (DOJ) and Homeland Security.
Training and Certificate in Critical Incident Stress Mgt. CISM
Graduate of Citizen's Police Academy Training through the Bloomingdale and Glendale Hts. Police Depts.
Certified Emergency Response Chaplain (CERC) currently serving at the Glendale Hts. Police Dept.
Has worked with Senior Adults, particularly those with Alzheimer's Disease or other Dementias since 1985.